Capabilities
Operational Excellence
Customer Success
Operational Excellence
Services
- Discovery/ Problem Definition
- Current/ To-Be State Mapping
- Operating Model Design
- Process Improvement & Design
- Process Playbook Creation
Ditto have experience partnering with product, technology, HR, finance, legal, sales and business operation teams. Helping deliver operational excellence through industry and lean six sig
Services
- Discovery/ Problem Definition
- Current/ To-Be State Mapping
- Operating Model Design
- Process Improvement & Design
- Process Playbook Creation
Ditto have experience partnering with product, technology, HR, finance, legal, sales and business operation teams. Helping deliver operational excellence through industry and lean six sigma best practices; e2e process design, root cause analysis, operational discovery, complex framework and playbook design, performance monitoring, and reporting.
Program Management
Customer Success
Operational Excellence
Services
- Program Performance Review
- Strategic Planning Workshop
- Red to Green (Rebaselining)
- Program Delivery
- PMO Governance & Reporting
Program management is a core capability at Ditto; our consultants are trained in both agile and waterfall methodologies. We support a diverse portfolio of projects and programmes, from leading global
Services
- Program Performance Review
- Strategic Planning Workshop
- Red to Green (Rebaselining)
- Program Delivery
- PMO Governance & Reporting
Program management is a core capability at Ditto; our consultants are trained in both agile and waterfall methodologies. We support a diverse portfolio of projects and programmes, from leading global transformation programmes impacting people, process, and technology to providing a project health check to re-baseline and accelerate delivery.
Technology Enablement
Customer Success
Customer Success
Services
- Requirement Gathering
- Technology Landscape Reviews
- Strategic Solution Architecture
- Technical Project Management
- Cloud/ SaaS Build
Ditto will provide technology enablement services to support your digitalisation and business transformation goals. Whilst we specialise in the delivery of Cloud based applications and SaaS platfo
Services
- Requirement Gathering
- Technology Landscape Reviews
- Strategic Solution Architecture
- Technical Project Management
- Cloud/ SaaS Build
Ditto will provide technology enablement services to support your digitalisation and business transformation goals. Whilst we specialise in the delivery of Cloud based applications and SaaS platforms such as Salesforce and Workday, we will partner with the relevant product and technology teams to manage the end to end software delivery lifecycle.
Customer Success
Customer Success
Customer Success
Services
- Customer Journey Mapping
- Retention & Growth Strategy
- Process Design/ Improvement
- Playbook Design & Roadmap
- CS Metric & Reporting
Scaling customer success practices and growing your business can be difficult, please reach out and speak with Hayley, she has a wealth of experience growing and retaining accounts, improving net pr
Services
- Customer Journey Mapping
- Retention & Growth Strategy
- Process Design/ Improvement
- Playbook Design & Roadmap
- CS Metric & Reporting
Scaling customer success practices and growing your business can be difficult, please reach out and speak with Hayley, she has a wealth of experience growing and retaining accounts, improving net promoter scores and scaling operations globally. Ditto can help shape customer success strategies, re-design onboarding processes, success metric benchmarking, data analytics, and reporting.